Terms & Conditions

Welcome to The Fireman's Dogs website! These Terms and Conditions outline the rules and guidelines for using our website and purchasing our products.  By visiting our site or placing an order, you agree to the following terms.  Please read them carefully. 

• ​About Us​​

  • We are a small, home-based business dedicated to providing fresh, wholesome meals for dogs.  Our food is prepared in small batches with care and high-quality ingredients. ​

• Product Information

  • All products are made fresh and perishable.  Ingredients, storage instructions, and feeding guidelines are listed on products pages.  It is your responsibility to ensure our food is appropriate for your pet's dietary needs.  Always consult your veterinarian if you have concerns about your dog's health and nutrition. ​

• Orders and Payment

  • Orders can be placed through our website.  Full payment is required at the time of checkout.  We accept ​various forms of payment which are indicated on the payment page when you place an order.  You agree to provide accurate and complete billing and shipping information. 

• Shipping and Delivery

  • Please refer to our Shipping Policy for full details.  We are not responsible for delays due to incorrect shipping information or circumstances beyond our control (e.g., carrier delays, inclement weather).  Products are perishable and must be refrigerated or frozen upon delivery. ​

• Returns and Refunds

  • ​Due to the perishable nature of our products, we cannot accept returns.  If your order arrives damaged or there is an issue, please contact us within 24 hours with your order number and photos.  We will do our best to make it right.  See our full Returns and Refunds Policy for more information. ​

• Website Use

  • You agree to use our website for lawful purposes only.  You may not use our site in any way that may damage, disable, or interfere with its functionality or security.  ​

• Intellectual Property

  • All content on this website, including text, images, branding, and logos, is the property of The Fireman's Dogs and may not be copied, distributed, or used without our written permission.​

• Limitation of Liability

  • We are not liable for any damages resulting from the use or misuse of our website, products, or services.  All products are provided "as is" and "as available".  Always store and feed our food according to the instructions provided. ​

• Privacy

  • ​Your privacy matters to us.  Please review our Privacy Policy to understand how we collect, use, and protect your information. ​

• Changes to Terms

  • We reserve the right to update or change these Terms at any time.  Updates will be posted on this page, and your continued use of our website means you accept those changes. ​

• Contact Us

  • If you have any questions please do not hesitate to reach out.  We are here to help! Or visit our Contact Page. ​

​​